Legal · refunds and cancellation
Cancel any time.
Last updated 9 November 2026.
Cancelling
- Cancel whenever you like from Plan & billing → Manage billing in the app. There's no notice period and nothing to email.
- You keep your paid plan until the end of the period you've already paid for. After that, your account moves to Free and you aren't charged again.
- Your sites keep collecting on Free, within Free's limits. Your data is kept for the retention period Free includes.
- Changed your mind? You can resume a cancelled plan from the same page any time before the period ends.
Refunds
- Payments are for the period ahead, monthly or annual. If you cancel partway through, we don't refund the rest of that period, but you can keep using the plan until it ends.
- If we've charged you by mistake, for example twice, or after you cancelled, we'll refund the charge in full. Email [email protected] and we'll sort it out.
- Refunds go back to the card you paid with, and usually arrive within 5 to 10 working days.
You can try any paid plan free for 14 days first, without a card, so you never have to pay before you know it works for you.
Changing plan
- Moving up (more page views, Business, or annual billing) takes effect straight away. You're charged the difference for the rest of the current period.
- Moving down also takes effect straight away. The unused part of what you've paid becomes a credit, which comes off your next invoices automatically.
Failed payments
If a renewal payment fails, our payment processor, Stripe, retries it over the following days and we email you. Your plan stays active while it retries. If every retry fails, the plan ends and your account moves to Free. Nothing is deleted beyond Free's retention period, and you can subscribe again at any time.
Questions
Email [email protected]. These terms sit alongside our terms of service.